The Authority for Television On Demand
The Authority for Television On Demand Ltd (“ATVOD”) regulates the editorial content of on-demand programme services. This includes ensuring that rules governing material likely to incite hatred, material which might seriously impair the development of under 18s, product placement in programmes and sponsorship of individual programmes or services are observed. You can submit a complaint about any of these aspects of our on-demand service to ATVOD using the online complaint form at www.atvod.co.uk/complaints/submit-a-complaint You can also send your complaint to ATVOD by email to firstname.lastname@example.org or by post to ATVOD Complaints, 27 Sheet Street, Windsor, Berkshire, SL4 1BN Please note ATVOD are the regulators in respect of the editorial content on our video on demand services only.
The Advertising Standards Authority
Advertising within our services is regulated by the Advertising Standards Authority. You can access the ASA complaints procedure on-line at http://www.asa.org.uk/Complaints. You can also complain to the ASA by post to Advertising Standards Authority, Mid City Place, 71 High Holborn, London WC1V 6QT or by telephoning 020 7492 2222
Any queries relating to matters such as technical issues, billing, installation or marketing should be made directly to us here. Further information about ATVOD can be found at www.atvod.co.uk, and about the ASA at www.asa.org.uk